The fastest growing animal welfare organization in the area is looking for a Practice Manager to help save more lives and support more pet families. The Brandywine Valley SPCA cares for more than 10,000 animals each year plus provides services to the community such as affordable veterinary care.
The Veterinary Practice Manager is responsible for managing the day-to-day functions of the veterinary clinic, including making decisions that limit liability, managing the veterinary staff and managing the clinic in all aspects. This position is also responsible for ordering and inventory and assists in the creation of policies and procedures. This position may temporarily act in place of the Director of Operations, for some functions, in the absence of the Director of Operations. This is a key employee that directly affects the operations of the BVSPCA.
DUTIES & RESPONSIBILTIES
Customer Service • All BVSPCA employees are responsible for providing excellent customer service to customers, animals, fellow staff, donors and all persons the staff member comes into contact with while working. • Must promote the BVSPCA in a positive manner. • Communicates with others with respect. • Creates a positive work environment by limiting negativity. • Be efficient, a team player, positive and proactive in problem solving.
Management • Manage workflow and day-to-day operations of the clinic. This includes, but is not limited to, managing staff, serving clients, and scheduling of clients/veterinary procedures. • Provide the best possible humane care for all animals in our custody. Provide services to animals quickly and efficiently. • Maintain pharmacy inventory, controlled substance and other veterinary medications. • Ensure the quality of care provided to each patient and customer. • Oversee and manage client drop off and checkouts. • Make decisions proactively and with critical thinking. • Create, implement and maintain processes to drive revenue and retain customers. • Oversee the shelter veterinary health protocols. • Manage the customer service experience. • Maintain veterinary equipment. • Be part of the core unit to trigger euthanasia. Manage or assist in managing the euthanasia process. • Manage the public clinic as well as the care of the shelter animals. • Order supplies, billing and check inventory. Assist in inventory management and control budget for inventory. • Assist in budgets and budgeting. • Create staff schedules, monitor time keeping, and submit payroll. • Provide feedback to staff. Manage staff and assist in managing staff. Inform Director and CEO of these functions. • Manage workflow to create efficiencies. Create, maintain and organize veterinary records. • Act as a company liaison. • De-escalate situations when needed. Make decisions that reduce liability. • Manage the clinic programs including aspects of: Pets for Life, vaccination clinics, TNR and other programs. • This position may be asked to perform any of the duties and responsibilities of the Veterinary Technician or Veterinary Assistant. • Other duties as assigned.
Diversity and Inclusiveness • Work effectively with individuals and colleagues from diverse communities and cultures
Safety • Ensure a safe work environment; following all safety guidelines and modeling safe work practice. • Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk. • Maintain a clean, healthy, and sanitary work area; follow all pest and rodent control protocols.
The Veterinary Practice Manager position is a management level position. Staff in this position should have the below or a combination or equivalent of the below. • A Veterinary Technician degree. • At least 2 years of experience working in an animal shelter or veterinary clinic at a management level.
• Ability to bend, kneel and stand for long periods of time. Ability to lift 50lbs. • Ability to multitask under high-pressure situations. • Work in loud environments on hard surfaces.