Best Friend’s Veterinary Center is looking for an experienced Practice Manager to join our dynamic, client-centered veterinary medical center, located on beautiful Whidbey Island in Northwest Washington. We are proud of our highly trained, compassionate staff and supportive work environment.
Job Summary The Practice Manager is responsible for the business activities of the practice including: staff leadership; working with the owner to prepare financial statements and budgets; monitoring key performance indicators and setting fees; overseeing inventory and an inventory control system; and managing the hospital software and technology systems.
Job Duties and Responsibilities
Collaborates in a leadership role with the Hospital Director to achieve established goals for the hospital’s success.
Prepares and reviews financial statements and participates in a regular planning and budget process.
Acts as a champion for change and identifies, documents, shares, and promotes best practices.
Markets services through internal and community-based programs.
Performs quality checks.
Maintains vendor relationships.
Oversees the hospital schedule and manages labor costs.
Monitors systems and works with to resolve technical systems/equipment issues.
Works with the Hospital Director to oversee staffing needs (such as hiring, performance management, separation)
Promotes a client-centered environment and facilitates programs and processes that meet client needs.
Qualifications: Knowledge, Skills, and Abilities
Human Resources, supervisory/management and leadership experience.
Customer service and marketing techniques.
Financial reporting and data analysis
General management skills including reporting and data analysis.
Problem solving and conflict management skills.
Interpersonal skills - excellent oral and written communication skills.
Organizational, time management and delegation skills.
Basic computer skills: Microsoft Office, Email. Impromed practice management software knowledge preferred.
Qualifications: Education/ Experience
Bachelor’s degree in business or related degree preferred.
2-5 years of experience in a Management role that also includes customer service.
Experience in a hospital setting in positions of increased responsibility a plus. (Certified Veterinary Practice Manager designation is desirable but not required).
About Best Friend's Veterinary Center
Here at Best Friend’s, we understand how important companion pets are to our clients and their family. Whether it is general wellness or infected ears, itching skin, lameness, vomiting, diarrhea, or any of the many health care concerns that can arise, our clients can count on us to provide a personal and dedicated approach to treating their pet. Our wide array of veterinary services includes, but are certainly not limited to:Preventative Care for Puppies & Kittens, Adults, and Senior PetsMedical & Surgical Caredog catComplete In-House LaboratoryOrthopedic Surgery - TPLOLaser SurgeryLaser TherapyAdvanced DentistryUltrasoundDigital RadiographyPlatelet Rich Plasma (PRP) TherapyExotic Animal CareWildlife Care ClinicThrough cutting edge treatment and technology, as well as our personalized healthcare approach, we are better able to enhance our patient's quality of life and preserve the relationship of the pet and their owner. And when it’s time for our client's to make the difficult decision to let their pet go, we are here to help with end of life services and support.