PetSuites in Chesapeake, VA is looking for an excellent Assistant Resort Manager to join our newest facility!

PetSuites is looking for qualified managers that love dogs and cats as much as we do. If you want to make the newest PetSuites the premier place for boarding, daycare and pet grooming, then apply today. We treat people’s pets like we want our pets to be treated. This means we have high standards and are known in the pet care industry for our integrity, compassion and leadership. If you possess the same traits and have previous management experience with teams ranging from 20 – 35 members, please apply for a management position today. We offer a unique work environment that focuses on keeping pets happy, healthy and well loved. We offer competitive salaries, benefits, and incentive programs for the right candidates.

ABOUT THE RESORT

•  Overnight and long term boarding for dogs and cats
•  Doggy daycare 7 days a week
•  Full service pet spa including grooming and bathing for dogs and cats
•  Customized playtimes for all types of personalities and interests including group play, swimming and one-on-one time with pet care staff
•  Hours of operation: 6:30am -8pm Monday – Sunday
•  Brand New Chesapeake location situated on 2 acres of land
•  PetSuites has been in business for over 15 years
•  PetSuites uses top of the line cleaning techniques and products. Smelling is believing.

Chesapeake is an independent city in the Commonwealth of Virginia. As of the 2010 census, the population was 222,209; in 2013, the population was estimated to be 232,977, making it the third-most populous city in Virginia.

Chesapeake is included in the Virginia Beach–Norfolk–Newport News, VA–NC MSA. One of the cities in the South Hampton Roads, Chesapeake was organized in 1963 by voter referendums approving the political consolidation of the city of South Norfolk with the remnants of the former Norfolk County, which dated to 1691. (Much of the territory of the county had been annexed by other cities.) Chesapeake is the second-largest city by land area in the Commonwealth of Virginia, and the 17th-largest in the United States.

Chesapeake is a diverse city in which a few urban areas are located; it also has many square miles of protected farmland, forests, and wetlands, including a substantial portion of the Great Dismal Swamp National Wildlife Refuge. Extending from the rural border with North Carolina to the harbor area of Hampton Roads adjacent to the cities of Norfolk, Portsmouth, Suffolk, and Virginia Beach, Chesapeake is located on the Atlantic Intracoastal Waterway. It has miles of waterfront industrial, commercial and residential property.

For more information please visit http://www.petsuitesofamerica.com/ .

The Resort Manager is a leader and an integral member of the Resort management team. The Resort Manager partners with the General Resort Manager to provide a smooth and profitable operation by driving revenue and managing costs while creating a resort culture based on high quality guest care and exceptional customer service.

Job Duties and Responsibilities

Leadership and Planning

• Creates the resorts schedule and manages labor costs to budget.

• Participates in the weekly, monthly and annual planning and budget maintenance process.

• Establishes goals for the resort and staff.

• Acts as a champion for change and identifies, documents, shares, and promotes best practices.

• Plans and leads employee meetings.

Operations

• Oversees employee benefits program and resort insurance plans.

• Educates employees on resorts financial policies and procedures, and client compliance program responsibilities.

• Develops and implements resort policies

• Performs quality checks and reviews of client files.

• Manages vendor relationships.

• Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.

People Management

• Oversees staffing needs including hiring, training, disciplining and terminating as required.

• Recruits new employees and participates in the selection process.

• Completes employee orientation, training and performance appraisals.

• Coaches and mentors employees and identifies continuous learning and skill building needs.

• Implements performance-based incentive and rewards and recognition programs.

• Mediates conflict and maintains employee morale.

• Manages front office staff including grooming and boarding staff.

Client Service

• Drives client visits through strategic client communication and local marketing efforts (i.e. Community).

• Trains staff on client service initiatives and uses client visit growth best practices.

• Demonstrates and reinforces the highest level of client service.

• Manages client relationships; effectively resolves client issues and escalations.

• Oversees client follow-up procedures, including reminders and call backs.

• Utilizes client service initiative measurements to evaluate resort and staff performance.

Financial

• Ensuring payroll is accurately completed and submitted for all resort staff.

• Manages accounts receivable.

• Reconciles daily cash and monitors the petty cash.

• Continually drives revenue and manages costs to budget.

• Performs invoice audit reviews.

• Manages inventory and oversees the semi-annual inventory process.

• Controls all facility and administrative costs.

• Utilizes and implements the NVA Incentive Bonus Plan to meet hospital goals.

Qualifications: Knowledge, Skills, and Abilities

Knowledge

• Supervisory and leadership experience.

• Multi-functional operations including budget and labor management.

• Customer service and marketing techniques.

• HR policies and protocol development.

• Staff management including: coaching, development, performance appraisals, and resolution management.

Skills

• Customer service best practices.

• Interpersonal skills.

• General management skills including reporting and data analysis.

• Problem solving and conflict management skills.

• Excellent oral and written communication skills.

• Organizational skills.

• Basic computer skills (Microsoft Office, Email, and practice management software knowledge preferred).

Abilities

• The ability to delegate responsibility and achieve results with resort team members.

• Must be able to handle multiple tasks and remain flexible with assigned duties.

• Capable of championing change and driving innovative programs in the resort.

• Must be able to work well in team environment.

• Capable of quality decision making.

• The ability to coach, correct, develop and motivate employees.

• Demonstrates excellent time and task management.

• Demonstrates professional and courteous presentation with staff and clients.

Qualifications: Education/ Experience

• 3-5 years experience in a Manager role.

• 2-4 years customer service experience.

• Experience in a pet resort/hospital setting in positions of increased responsibility a plus

If you are looking for an excellent opportunity to work with dedicated staff in an animal filled environment we want to hear from you!