Computer Skills: To perform this job successfully, a Client Services Manager should have good knowledge of Microsoft Office products such as word processing and spreadsheet software. It will also be necessary to become proficient in the use of the practice management software (VIA), scheduling and time keeping software and to perform clerical work with speed and accuracy. Communication Skills: Must possess excellent written and oral communication skills, exhibit leadership and organizational confidence, and the ability to present material to large and small groups. Maintain a harmonious, constructive and respectful relationship with those contacted in the course of work of all skill levels. Education: Associates Degree required. Bachelor’s degree preferred. Licensed Veterinarian Technician certification may be accepted in lieu of other educational requirements. Experience: Minimum two (2) years management experience in a client-facing role. Experience in veterinary field with specialty/emergency practice a plus. Personal Characteristics, skills and abilities: - Excellent interpersonal, communications, public speaking, and presentation skills.
- Working knowledge of budgeting, sales, business development, and strategic planning.
- Ability to generate respect and trust from staff and external constituencies.
- Ability to lead, plan and manage change
- Strong organizational skills
- Strong time management skills
- Strong negotiation skills
- The ability to set priorities
- Excellent oral and written communication skills
- Effective interpersonal communications skills are essential
- Ability to communicate vision to the client services staff
- Understand applicable regional regulatory requirements
- Ability to anticipate unique service opportunities
- Ability to build consensus and engage team members at all levels
- Able to effectively handle stressful situations
- Ability to exude confidence and leadership to successfully build and lead a team and maintain a positive work environment
Physical Requirements: - Able to be active, sitting, walking, standing, climbing stairs
- Able to work in low to moderate noise, including animal noises
- Able to work well under pressure and at high levels of stress
- Must be able to lift 25 pounds and work on feet
- Exposures to supplies commonly used in a hospital setting such as anesthetic gases and x-ray irradiation within appropriate OSHA standards
- Risk of injury from animals
- Be flexible with work hours
At Summit, we believe that our employees are our most valuable asset, and investing in them is the best way to reach our goals and accomplish our mission. INTENT AND FUNCTION OF JOB DESCRIPTIONS Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In all instances, functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. | 
