Niles Veterinary Clinic is seeking an experienced Hospital Manager to join our growing team!
We are an AAHA accredited, three-veterinarian practice in Northeast Ohio providing high quality full-service care for dogs, cats, and pocket pets. We are dedicated to providing exceptional patient care and client service, and believe that education of our doctors, staff, and clients is the key to creating individualized veterinary healthcare for our patients.
Our hospital offers:
Digital Radiography | Ultrasound | Laser Therapy | Acupuncture | Fully Equipped Surgical Suite | Dental Radiography | Ultrasonic Dental Equipment | IDEXX Lab | Comprehensive On-site Pharmacy | 7 Modern Exam Rooms | Spacious Treatment Area | Individual Wards for Dogs, Cats, Isolation, and Recovery
Niles, Ohio has a small-town atmosphere with all the conveniences of a large city.
In northeast Ohio we enjoy all 4 seasons, which allows for a variety of unique activities. June through September, there are several local festivals running almost every weekend. In addition, eastern Ohio is home to over 30 state parks featuring a multitude of recreational and educational activities including hiking, camping, swimming, and boating. Mosquito Lake State Park (within 10 miles) has the second largest lake in Ohio, as well as a state of the art dog park. Lake Erie and Geneva-on-the-Lake are within an hour’s driving distance and are famous for their plethora of water activities and beautiful wineries. Our area has vibrant fall foliage and festivities that include; apple and pumpkin picking, hay rides, corn mazes, and haunted houses. In winter we enjoy sledding and skiing. Boston Mills/Brandywine is a small family oriented ski resort located an hour away just outside of Cleveland. As a midpoint between Cleveland and Pittsburgh, we are close to the many attractions these cities have to offer.
The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.
Job Duties and Responsibilities
Leadership and Planning
Acts as a champion for change and identifies, documents, shares, and promotes best practices.
Participates in the planning and budget maintenance process.
Establishes goals for the practice and staff.
Creates the hospital schedule and manages labor costs to budget.
Oversees employee benefits program and hospital insurance plans.
Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
Performs quality checks and reviews of client files.
Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
Implements performance-based incentive and rewards and recognition programs.
Manages staff, including grooming and boarding staff if applicable.
Tracks and maintains current licensure for all DVMs.
Demonstrates and reinforces the highest level of client service
Resolves client issues and escalations, and oversees client follow-up communication.
Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
Ensures payroll is accurately completed and submitted for all hospital staff.
Manages accounts receivable and cash on hand, including performing invoice audit reviews.
Manages hospital inventory and controls facility and administrative costs.
Performs other duties essential to the performance of the hospital as assigned.
Bachelor’s degree in business or related degree is preferred.
3-5 years of experience in a manager role, including customer service experience.
Experience in a hospital setting in positions of increased responsibility is a plus.
Knowledge and/or experience in the following areas:
Multi-functional operations including budget and labor management.
Manage time and tasks appropriately and remain flexible with assigned duties.
Supervisory and leadership experience.
Reporting and data analysis.
Problem solving and resolution management skills.
Oral and written communication skills.
Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
Interpersonal skills with staff and clients, and works well in a team environment.
Customer service strategies and effective marketing techniques.
HR policies and protocol development.
Staff management including: coaching, developing, and motivating staff
Conduct performance appraisals.
Delegate responsibility and achieve results with hospital team members.
Make decisions confidently and effectively.
Model a professional and courteous manner with staff and clients.
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.
Internal Number: Niles
About National Veterinary Associates
National Veterinary Associates (NVA™) is the largest private owner of individually branded veterinary hospitals in the United States. NVA owns over 460 companion animal veterinary hospitals and boarding facilities in 41 states, Canada, Australia and New Zealand. We have over 6,000 veterinary professionals that improve the well-being of patients by providing progressive and compassionate care.