Allegan Veterinary Clinic in Allegan, Michigan seeks an experienced Hospital Manager to join our compassionate team!
Allegan Veterinary Clinic is sits along the Kalamazoo River in downtown Allegan, Michigan. The clinic is housed in a “repurposed” electrical generator building dating back to the 1800s. In 1983, Dr. William Brown first opened the doors with an “everyone is welcome” approach. We were a walk in clinic then and we still are to this day. The Allegan Veterinary Clinic sees a variety of cases so if you are looking for an exciting place to practice medicine this may be the place for you! We welcome small animal or mixed animal experience.
Walk-in for all your pet services with four doctors to take care of your every need including vaccinations, regular visits open 6 days a week. We offer appointments for surgeries, orthopedic work and farm call visits.
We offer in house diagnostic blood chemistries, heartworm test, fecal test, brucellosis test, target ovulating test, and EKG all to assist the doctor with prompt diagnosis including ultrasound.
We offer dental work, full pharmacy, hospitalization, health check and certificates for travel, C-section and availability of cremation service.
We treat large and small animals including camilid, caprine, swine, equine, bovine, and small pocket pets such as hamsters, besides the special dog and cat.
We offer nutritional counseling, parasite control, bereavement counseling, and diabetes management.
About Allegan, MI
Allegan County has hundreds of miles of shoreline from South Haven to Holland on Lake Michigan. The county Allegan State Game Area is refuge for unlimited wildlife and offers recreation from camping to hunting to off road travel as well as many seasonal activities such as snowmobiling and mushroom hunting. You can find a fishing lake about every 5 miles, so bring your boat. Everyone from Dorr to South Haven offers seasonal celebrations for entertainment. The Arts Council utilizes the historical stage for many productions including the annual Cabaret featuring our local talented people. The LARGEST county fair in the state is in Allegan every September, dating back over 150 years. A stroll thru downtown will produce small specialty shops, antiques, restaurants and for the paranormal novice, we have that in Allegan too. Visit the old jail and view the many items from yesteryear. Allegan Antique Market is held the last Sunday of every month from April thru October featuring 100’s of booths with something for all. Allegan County is home to many wonderful parks available to use without pay. We would love to see you in Allegan, a bridge to the future.
The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.
Job Duties and Responsibilities
Leadership and Planning
Acts as a champion for change and identifies, documents, shares, and promotes best practices.
Participates in the planning and budget maintenance process.
Establishes goals for the practice and staff.
Creates the hospital schedule and manages labor costs to budget.
Oversees employee benefits program and hospital insurance plans.
Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
Performs quality checks and reviews of client files.
Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
Implements performance-based incentive and rewards and recognition programs.
Manages staff, including grooming and boarding staff if applicable.
Tracks and maintains current licensure for all DVMs.
Demonstrates and reinforces the highest level of client service
Resolves client issues and escalations, and oversees client follow-up communication.
Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
Ensures payroll is accurately completed and submitted for all hospital staff.
Manages accounts receivable and cash on hand, including performing invoice audit reviews.
Manages hospital inventory and controls facility and administrative costs.
Performs other duties essential to the performance of the hospital as assigned.
Bachelor’s degree in business or related degree is preferred.
3-5 years of experience in a manager role, including customer service experience.
Experience in a hospital setting in positions of increased responsibility is a plus.
Knowledge and/or experience in the following areas:
Multi-functional operations including budget and labor management.
Manage time and tasks appropriately and remain flexible with assigned duties.
Supervisory and leadership experience.
Reporting and data analysis.
Problem solving and resolution management skills.
Oral and written communication skills.
Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
Interpersonal skills with staff and clients, and works well in a team environment.
Customer service strategies and effective marketing techniques.
HR policies and protocol development.
Staff management including: coaching, developing, and motivating staff
Conduct performance appraisals.
Delegate responsibility and achieve results with hospital team members.
Make decisions confidently and effectively.
Model a professional and courteous manner with staff and clients.
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.
Internal Number: Allegan
About National Veterinary Associates
National Veterinary Associates (NVA™) is the largest private owner of individually branded veterinary hospitals in the United States. NVA owns over 460 companion animal veterinary hospitals and boarding facilities in 41 states, Canada, Australia and New Zealand. We have over 6,000 veterinary professionals that improve the well-being of patients by providing progressive and compassionate care.