Patient Care Administrator - Cornell University Hospital for Animals
Cornell University - College of Veterinary Medicine
July 9, 2018
Ithaca, New York
Type & Experience Level:
Full Time - One to seven years
4 Year Degree
Who we are and what we do:
Located in central New York on Cayuga Lake, Ithaca boasts unsurpassed natural beauty in its gorges, state parks, waterfront, and of course, Cornell University. The College of Veterinary Medicine at Cornell University is recognized internationally as a leader in public health, biomedical research, animal medicine, and veterinary medical education. Ranked consistently as one of the best veterinary colleges in the nation, the College's strength is due to its strategic breadth of focus areas and its depth of expertise in each of those areas. Cornell University Hospital for Animals (CUHA) is one of the finest veterinary teaching hospitals in North America. We do this through our dedication to service at our state-of-the-art teaching hospital where we care for animals and help students hone their skills in real time, led by world-class faculty who are renowned board-certified specialists in their field.
What you will do:
CUHA seeks a Patient Care Administrator, who is a seasoned and effective healthcare professional to serve as an integral member of the hospital leadership team. Able to establish credibility based on a broad level of leadership and technical experience and expertise, you will provide clinical operational oversight to the Companion Animal Hospital (CAH), the small animal emergency and specialty component of our hospital system. Responsibilities will include 24-hour accountability for quality patient care, management of our central nursing care units, a client centered professional customer experience, efficient work and teaching environment, protocol and regulatory compliance and very importantly a positive workplace culture that encourages individual growth and organizational change. This position is instrumental in supporting and improving our clinical nursing and hospital structure in order to maintain our standard of care and strong DVM teaching program which develops practice ready, critically thinking veterinarians with strong communication skills.
What is in it for you:
We provide great benefits that include professional development, access to a plethora of wellness programs, employee discounts with local and national retail brands, health care options and generous paid leave provisions: 3 weeks of vacation leave, health and personal leave; 12 holidays (including end of year winter break) and superior retirement contributions with multiple investment opportunities.
Cornell has also been nationally recognized as an award-winning workplace for our health, wellbeing, sustainability and diversity initiatives. For more information, follow the link: Benefits at Cornell.
Working at the College of Veterinary Medicine also comes with additional benefits, including access to exercise classes during business hours, an active Staff Council dedicated to improving the work environment, and an overall welcoming community interested in helping its members be
What are the Qualifications:
Bachelor’s degree in Health Care Administration, Veterinary Technology or related field, with 5-7 years progressive responsibility as a leader in a healthcare environment, or equivalent combination of education and experience, with a proven track record of identifying, developing and implementing process improvement initiatives.
Energized by developing others and understands how people learn and how change happens at the individual and organizational level.
Has experience in developing and executing quality improvement, training and safety initiatives in a healthcare setting.
Experience in a teaching environment and in a 24/7 veterinary hospital is desired.
Ability to work effectively and collaboratively in a fast-paced, matrix organizational environment with limited guidance.
Demonstrated excellent judgement and experience in decision-making; Strong organizational, multi-tasking and analytical skills; willing to manage multiple tasks in a hands-on manner – adjusting to issues as they arise.
Understand the critical balance between the administrative, teaching, and clinical functions in the veterinary heath care system.
Demonstrate initiative and self-motivation to follow through on responsibilities in a timely manner.
About Cornell University - College of Veterinary Medicine
Located in Ithaca, N.Y., Cornell University is a bold, innovative, inclusive and dynamic teaching and research university where staff, faculty, and students alike are challenged to make an enduring contribution to the betterment of humanity. The College of Veterinary Medicine at Cornell University is recognized internationally as a leader in public health, biomedical research, animal medicine, and veterinary medical education. Ranked the number one veterinary college in the nation by US News & World Report consistently since 2000, the College's strength is due to its strategic breadth of focus areas and its depth of expertise in each of those areas.