Multiple engaged, highly trained, client centered, client service representatives and assistants
We live and play in the beautiful 5 college area of Western Massachusetts
We share the common mission of practicing the highest quality of medicine, dentistry and surgery and making pets lives better
Your Credentials and Critical Competencies
CVPM or a desire to become certified preferred and at least a four year college degree
3 years of experience in human resources, ideally in a veterinary or medical setting
Superior emotional intelligence
Hands-on management style with proactive problem solving skills
A commitment to outstanding client service while demonstrating empathy toward clients and compassion toward patients
Inspired coaching that builds team morale and cohesion and elevates team members to meet their full potential
Knowledge of AAHA and Fear Free Standards
A commitment to continuing education and self-improvement
Generous Compensation and Benefit Package
Annual salary commensurate with experience and consistent with VHMA standards
2 week’s vacation
Employee benefits including: health insurance, dental reimbursement, employee retirement plan, continuing education, veterinary pet care benefits
Plan, direct, and coordinate the human resource management activities of NVC. Support staff engagement and foster team cohesion. These tasks require knowledge of: (1) principles and procedures for recruitment, selection, training, and evaluation of personnel; (2) management principles for strategic planning, leadership, compensation, and scheduling; (3) methods of writing job descriptions and manuals.
Law & Ethics as They Apply to Human Resources
Monitor the procedures and policies of NVC to determine whether events and processes comply with laws, regulations, or standards. This requires knowledge of state/provincial and federal laws, legal codes, government regulations, professional standards, and agency rules.
Organization of Practice
Responsible for general practice management and establishing data monitoring systems related to NVC. This requires a working knowledge of veterinary terminology, the requirements for common procedures, and preventative health and risk management protocols. It also requires knowledge of inventory systems, medical record standards, and protocols for equipment maintenance and insurance.
Marketing & Client Relations
Plan and coordinate marketing, public relations, and client service programs. This requires knowledge of the principles of target marketing, market research, pricing, and product promotion. It also requires knowledge of the principles and processes for providing customer services, including customer needs assessment and methods for evaluating customer satisfaction.
Analyze, maintain, and oversee the financial and banking procedures of NVC. In consultation with the leadership team, the manager also monitors financial trends and projections and reviews budgets.
Be fearless in the pursuit of what sets your soul on fire. . .come and join us.
Check us out at nvcvet.com, then e-mail your resume to firstname.lastname@example.org. We look forward to meeting you!
About Northampton Veterinary Clinic
At Northampton Veterinary Clinic (NVC), we know our patients are cherished family members. We are dedicated to treating them with care and compassion. We provide the highest quality of medicine, dentistry and surgery and partner with our clients to insure our patients live the longest, happiest, healthiest possible life. NVC is a sophisticated, six doctor practice that was established on the founding principles of integrity, compassion, excellence, teamwork and positivity. We are committed to honest and open communication and value continuing education. These core values have allowed us to build an all star team that delivers unsurpassed care to our patients and their people. We are fortunate to do this in a beautiful, new, state of the art facility with 7 exam rooms including a dedicated comfort room. We are privileged to have a devoted clientele that have voted us “Best Veterinary Clinic” in the region, consistently since 2000. We have also been honored to receive the “Reader’s Choice Award” for Best Veterinarian every year for the last 6 years. Northampton, (known as “Paradise City”) sits in the heart of the vibrant Five-College area. It is recognized as a top rated... town for the arts, families, historic preservation and outdoor activities. We have a great school system and are surrounded by natural beauty. We are proud to share this wonderful, diverse community with our neighbors and to continue a tradition of veterinary excellence.