Position Overview

As an Associate Veterinarian, your responsibility is to provide high quality medical care and client education. As a leader in the practice, you will mentor an effective and productive veterinary medical team, advocate for patients and clients, ensure a safe and effective work environment, and improve both the medical quality and business performance of the hospital. You will report directly to the Medical Director (MD), with accountability to the Hospital Manager (HM). Your work will directly support the HM – MD partnership in support of hospital goals.

Responsibilities

The Associate Veterinarian is responsible for the following list of essential job requirements. This list may be revised at any time and additional duties not listed here may be assigned as needed.

Client Service:

• Work with hospital team on efficient client flow to ensure an excellent experience
• Foster an educational experience for the client
• Effectively communicate the treatment plan to the client and the team, including cost
• Keep clients informed regarding patient status, results of diagnostics, and prognosis
• Assist HM – MD team in handling difficult client interactions
• Ensure thorough client communication by the hospital team
• Maintain client communication when their primary veterinarian is not available
• Conduct follow up correspondence

Medical Service:

• Work with MD to create systems enabling efficient delivery of medical care by the team
• Minimize patient stress while performing high quality exams, diagnostics, and procedures
• Create individual patient plans based on the case specifics, including follow up care
• Work with referral partners to provide comprehensive oversight of patient care
• Work with MD to review cases, assess skills, and continuously develop skills
• Keep current with highest standards of medical care

Clerical Service:

• Maintain accurate medical records
• Work with MD to effectively manage global glossary for quick AVImark data entry
• Respond to Firehouse email in a professional, timely manner
• Participate in modifying and updating systems, guidelines, and procedures as needed
• Accurately charge clients for all services performed
• Perform other duties as assigned

Staff Management:

• Assist the HM – MD team in onboarding new staff, including veterinarians
• Participate in individual staff Leadership Sessions as requested by the HM – MD team
• Participate in training, education, development, supervision of staff
• Ensure an atmosphere of cooperation and mutual respect

Marketing:

• Understand, participate, and support public relations, marketing events, and programs
• Assist HM – MD team in creating marketing tools and materials 

Meetings:

• Actively participate in regular doctor meetings
• Attend monthly hospital meetings; actively assist HM – MD team with content and flow

Professional Experience / Skills

• Excellent communication and presentation skills
• Ability to build long term relationships
• Ability to develop visionary products and services
• Comfortable in high growth environments
• Experience with or willingness to learn budgeting and financial management
• Willingness to learn management and leadership skills
• Practical experience with client relations
• Strong general medical and surgical experience

Personal Characteristics

• Strong enjoyment of client relationship and education
• Compassion toward animals and people
• Hands on, roll-up-your-sleeves mentality
• Strong relationship building skills
• High energy, passion, and drive to be successful
• Aptitude for technology
• Ability to process and respond to all communication in a timely manner
• Fast learner, able to multi-task and be flexible to change
• Ability to think creatively and problem solve
• Team player who can work effectively in a fast growing, dynamic environment
• Effective communicator in a variety of situations
• Great attention to detail
• An entrepreneurial mindset

Physical Requirements

• Dependable attendance / presence at the hospital is a must
• Allergies to animals must be controllable through medication
• Must be able to lift 40 pounds, walk, bend, stand, and reach during a minimum 8-hour day
• Must be willing to work long or irregular hours under pressure conditions
• Potentially subject to high noise levels, bites and scratches, and hazardous chemicals

Education

• DVM, VMD, or equivalent degree required
• Licenses / registrations in compliance with local, state, and national requirements
• Training / certification in business management, HR, finance, accounting desirable

Compensation

Firehouse offers a competitive salary and benefits package