Arizona Veterinary Emergency & Critical Care Center's (AVECCC) pet emergency team members are made up of highly experienced veterinarians, technicians, and support staff. Our high standards of emergency care are unsurpassed, and our 24-hour vet hospitals are always open to serve the Phoenix metro area.
Skillful and committed, our veterinarians treat your cats and dogs with the same compassion and expertise that they would give to their own pets. We are proud to serve as an extension of your family veterinarian when they are not available.
Arizona Veterinary Emergency & Critical Care Center is part of a multi-specialty veterinary campus at both our Gilbert and Peoria locations. Our two locations let us best serve East Valley, Gilbert, Mesa, Phoenix, and the surrounding areas. We are proud to partner with highly experienced board-certified veterinary specialists to provide a continuity of pet medical care under one roof.
AVECCC is partnered with National Veterinary Associates (NVA), the largest private owner of freestanding veterinary hospitals in North America with over 800 locations worldwide. NVA is rapidly growing and competes in a $25 billion industry. Learn more about us at http://www.nvaonline.com/.
AVECCC is considering energetic and passionate applicants for a hands-on Hospital Director (HD) to help continue to drive profitable future growth and organizational development at our AVECCC Gilbert hospital
The ideal candidate is a dynamic business leader with a proven track record, thrives in a fast-paced entrepreneurial environment, lives for developing and leading team members and organizations, has above average EQ, and is dually passionate about data driven analysis and decision making, as well as the importance of the human-animal bond.
Directly oversees all operations and business activities and leads staff for all departments.
Partners effectively with the Medical Director, who is responsible for the overall level of medicine and high quality patient care.
Demonstrates a strategic orientation by translating a vision into actionable plans and activities and by managing operations effectively to achieve objectives.
Directs leadership team to facilitate resolution of issues within the hospital.
Consciously shapes a positive hospital culture based on trust and teamwork that caters to the needs of our clients and referring veterinarians.
Passionate about providing resources, support, and supervision for the hospital staff.
Develops in-depth understanding of local market and relationships with referring general practice veterinarians to understand their needs.
Identifies and executes short- and long-term plans for growth, including addition of new services, recruitment of doctors and other key team members, pricing strategy, space optimization, and acquisition of new equipment.
Financial Analysis & Planning
Responsible for accounting and finance processes within the hospital, as well as creation of an annual operating budget built to achieve overall revenue growth and profitability.
Leads hospital financial activities, including monthly review of financial statements and appropriate corrective action in response to variances and trends.
Applies continuous improvement principles to existing financial and operating processes with constant communication and feedback loop with doctors and hospital staff.
Owner of the P&L and responsible for meeting and exceeding expected financial results.
Inspirational and motivational leader who will drive results across all elements of the business. Sets goals and evaluates progress toward goals.
The HD will help each person on the team to develop a deep understanding of the mission, vision, and values and how individual work is aligned with business goals that contribute to and ultimately drive our success.
Partners effectively with NVA and technology providers to support and enhance hospital activities and the experience of clients and referring veterinarians.
Directs growth activities to support business objectives and plans. Provides thought leadership, coaching, and mentoring to elevate hospital leadership team—and the entire team—to increased performance and productivity levels.
Understands lean principles and identifies and executes opportunities to improve processes and create efficiencies.
Ability to support our market capital project strategy, which includes a
renovation/expansion and two De Novos.
Requirements / Personal Attributes
5+ years of progressive operational management experience with a record of success, including experience managing a P&L.
Bachelor degree required, MBA preferred.
Larger scale healthcare (veterinary or human) experience preferred, but not required.
Multi-site leadership experience preferred, but not required.
Learns quickly and can absorb new information rapidly.
Self-motivated while also expert at motivating, coaching, and inspiring others.
Ability to roll up your sleeves and get things done with enthusiastic participation.
Proficient in Microsoft applications – Excel, Word, Powerpoint, and Outlook.
We offer a competitive base salary, bonus and benefits commensurate with experience.
About National Veterinary Associates (NVA)
The veterinary profession isn’t like any other—it’s the only field predicated on the love of a patient who can’t tell you what’s hurting and can only look to you for help. It takes a special kind of person to do that job, or the jobs supporting that job. NVA doesn’t create those special people—we find them, cultivate them, and give them resources and opportunities to do what only they can do. Whether treating patients, managing a pet resort, or serving hospitals from NVA’s Support Center, NVA’s animal professionals are caring people, united by a love of animals. NVA is proud to honor that connection and is committed to serving our team members by providing them with the tools, support, and freedom to be the professionals they’ve always wanted to be.