VCA California Veterinary Specialists Carlsbadis looking for an experienced Hospital Director to join our team! We are a well-established, 24-Hour Emergency and Specialty Hospital in beautiful Southern California. We are a high volume, state-of-the-art specialty referral, and 24-hour critical care hospital providing a variety of specialties including Internal Medicine, Emergency/Critical Care, Medical Oncology, Radiation Oncology, Cardiology, Radiology, and Surgery. VCA CVS Carlsbad is additionally a teaching hospital that provides an amazing learning environment for Interns and Resident House Staff members. We pride ourselves on our dedicated and compassionate technical and non-technical staff as well as our team of amazing specialists, senior clinicians, Interns, Residents, and over 100 staff members.
The Hospital Director will be responsible for a wide range of complex administrative activities to ensure quality patient care, excellent client service, management of finances and accounting, marketing, promotion of services, staffing and human resources, and discretionary activities that serve to support effective business operations. The Hospital Director will oversee the performance of approximately 100 associates including doctors, technicians, veterinary assistants, and paraprofessional staff. The successful candidate will join an organization that genuinely values local input and decision-making.
Responsibilities of this position (including but not limited to):
Accountability for the hospital profit & loss statements.
Partner with the Medical Director to facilitate delivery of the best possible medical and surgical care to our patients.
Responsibility to foster a collaborative and positive culture and work environment.
Responsible for consistently delivering results that contribute to the mission and overall success of the hospital, by accomplishing performance objectives focused on business revenues, client, and associate satisfaction.
Focus on exceeding client expectations.
Partner with Marketing Manager in promoting the hospital & cultivate relationships within the veterinary community.
Develop and grow future leaders.
Oversight and development of onboarding, training, and continued growth of our associates.
Support the recruitment and retention of medical professionals
Who we are looking for:
Minimum 3-5 years of strong leadership experience in developing a solid team and proven success.
Have a bachelor’s degree in hospitality, hotel management, and or business administration or a related field (preferred).
Have a minimum of 2-3 years experience in Hospitality Management, Hotel Management or Business Administration and operations management with profit and loss responsibility.
Budget management experience.
Knowledge of sales and marketing techniques.
Human resource skills.
Client relations training and experience.
Prior specialty/emergency veterinary management knowledge is a plus.
Excellent customer service and personnel management experience.
Excellent analytical and organization skills, with strong critical thinking and problem-solving abilities.
A highly emotionally intelligent leader with proven skills to effectively communicate with a strong team
Ability to multi-task and deal with high levels of stress in an environment of changing priorities.
Ability to balance short-term needs and priorities while building for the future.
Special Working Conditions:
Flexibility in schedule and hours of availability
The environment where pets are present
As a member of the VCA family, eligible full-time employees will be rewarded with a competitive salary and a comprehensive benefits package, including:
Health & Well-being
Innovative associate health and well-being department (Headspace app subscriptions, Vault financial wellness tool, and access to additional mental health resources)