Equine Veterinary Technician - HVMS Software Support Specialist (REMOTE)
Business Infusions - HVMS Software
Type: Full Time
Salary: $40,000 - $55,000 annually
Salary is based on experience and is negotiable. Bonuses are in addition to salary.
Telecommuting is allowed.
Internal Number: 001
Are you a tech nerd that is passionate about horses and wants to help support the veterinary industry? Are you looking for an opportunity to join a best-in-class team supporting equine veterinary medical professionals from the comfort of your home? Are you a veterinary technician or professional looking for something beyond clinical experience? Business Infusions is expanding and has an immediate opportunity for a full-time, entry-level software support specialist for our flagship software ‘HVMS’. This position is 100% remote, work-from-home.
You will be joining a team of accomplished support professionals that are respected across the organization for the value they bring to our customers and services. Your main role will be to respond to support requests and troubleshoot issues from our existing HVMS customers. Your main responsibilities will include:
Addressing customer inquiries through our live chat, ticket, and phone support channels using FreshDesk, Teamviewer, and other remote support applications.
Providing technical support and training to our existing HVMS users, who range from managing veterinarians to front office staff
Remote HVMS Software Installations
HVMS Worksheet/Exam Form Design (Training provided)
Setup available Partner Integrations from our HVMS Marketplace
Software version testing
Creating and updating content in our online customer-facing and internal knowledgebase
Our ideal candidate is an outgoing, team player with excellent verbal and written communication skills who is a highly motivated self-starter and enjoys teaching others with various levels of experience from different backgrounds. A high level of patience and empathy is required to provide outstanding customer support; flexibility and adaptability are also qualities that would allow you to excel in this position. The qualifying candidate will need to possess high attention to detail and thrive while working under pressure. Troubleshooting and problem-solving are a large part of this position, often without direct guidance in our remote environment, so being able to dig into an issue independently and reach out when help is needed are must-have skills.
This Role Is For You If
You thrive in a fast-paced environment and enjoy multi-tasking
You have excellent technical troubleshooting and issue documentation skills
You can translate technical ideas for non-technical audiences
You’re very tech-savvy in general and love learning new technologies
Multiple chats and calls happening at once is the norm and doesn’t stress you out
Investigating issues you don’t have enough information to resolve is your idea of fun
You’re as comfortable hopping on the phone as you are writing clear, concise chat or ticket replies
You love to talk, actively listen, and build relationships
Customer service is a priority for you and going above and beyond for customers is what it’s all about
You possess excellent critical thinking and creative problem-solving skills
You’re a self-starter with a positive attitude and have the ability to continuously develop and adapt in a growing team
You’re highly organized and have the ability to prioritize and manage a high workload within a fast-paced environment
You’re able to work independently whilst also contributing to the team
Why You Will Love Working Here
We will provide you with on-the-job training and orientation to the various applications we use for support
We have a mentorship program in place to assign you to a more senior support specialist who will help show you the ropes
We don’t believe in micromanagement – while we are here to provide guidance, we trust you to do your job and achieve success by meeting your weekly support goals
We provide a fast and action-packed work environment that fosters growth and advancement in high-performing individuals
There’s always something new to learn and you will be constantly challenged.
We believe in promoting from within as opportunities for advancement become available and you possess the drive and skills to advance
We believe in a work hard, play hard mindset and provide added time off through monthly Flex Days
We love to have fun and keep things weird!
Benefits & Compensation
New employees start at 3 weeks paid vacation with an increase to 4 weeks after 3 years of employment.
We have a Flex day program which provides an extra 12 days off per year (1 a month).
We do not work holidays or weekends.
We offer extended health benefits.
We offer a 401k contribution matching program.
We provide hardware (laptop, monitors, headset etc).
We offer a $50/month cell phone stipend when you start our on-call rotation.
After a year of employment, you are eligible to participate in our bonus program.
We offer annual cost-of-living wage increases.
Our company culture has been built around our passion to provide industry-leading solutions for our clients paired with our ability to successfully communicate and work as a cohesive team in a remote environment. The evolution of our software has been driven by our customers and our team who support them. As an HVMS support specialist, you will be playing an integral role in this process. If you bring the right personality and qualifications, we will provide you with the tools you need to excel in this position and open doors to opportunities for advancement within Business Infusions.
To apply, submit your resume with a personalized cover letter. Applications that do not provide this information will not be considered.
COVID-19 considerations: Our company did not experience any downturn with COVID and does not expect any. We have always operated as a remote team.
At least 1-year of experience using HVMS Software is a must! Inventory management is a plus!
At least 1-year experience working in an Equine Veterinary Hospital
Permanent US resident who currently lives in one of these states:
Other states may be considered for exemplary candidates
Have the ability and space to work fully remote with high-speed internet and participate in weekly video conference calls
Work Monday to Friday, 8 am to 5pm MSTwith some overtime.
Be flexible to be 'on-call’ once every 2 months for a 1-week period for emergency support.
As the leader in our industry, HVMS is an internationally used software application designed to be flexible, configurable, and adaptable for every aspect of equine veterinary practice management. HVMS has the ability to manage anything from a single doctor mobile practice to a multi-location, international practice within a single database. HVMS provides practices with the tools to go paperless by allowing them to manage patient medical records, invoicing, scheduling, inventory, accounts receivable, doctor compensation, advanced reporting, and more all within the software itself. Our expertise and passion for increasing business efficiencies and profitability are what drive our commitment to develop and support innovative software solutions to manage and grow an equine veterinary practice.